As businesses accelerate their digital transformation, traditional methods of managing documents and workflows are increasingly showing their limitations: time-consuming, error-prone, and difficult to control. Especially when data is scattered across paper, emails, or disorganized folders, collaboration and decision-making become significantly hindered.
Epicor ECM is designed to tackle these challenges at the root. It’s not just a digital storage solution, but a comprehensive enterprise content management (ECM) platform that leverages cutting-edge automation technologies to help organizations operate smarter, faster, and more accurately—creating a strong foundation for long-term growth.
Epicor ECM – Business Process Digitization
Formerly known as DocStar®, Epicor ECM is a fully digital repository with built-in business automation capabilities. It eliminates the time-wasting, repetitive tasks associated with paper documents, disorganized digital folders, or chaotic email threads. Users can detect errors automatically, gain a systemic view of operations, and take control of their work more effectively.
Epicor ECM empowers teams to capture, store, and manage any document or file, from anywhere and on any device. With deep integration across virtually any ERP system, accounting software, HR tools, or other business applications, users can maximize their technology investments.
Access to accurate, real-time business information enables leaders to make smarter decisions, positively impacting profitability. By automating workflows, businesses can free up human resources to focus on more creative, high-value tasks—unlocking new levels of innovation and growth potential.
Key Features
- Automated Workflows
Epicor ECM modules integrate with any ERP or accounting system to eliminate manual “view-compare-enter” tasks, streamlining invoice and order approval processes with full automation.
- Intelligent Data Capture (IDC)
Built directly into Epicor ECM, IDC removes error-prone manual document handling. Using AI and machine learning, the system automatically classifies documents, extracts data, and routes them to the appropriate workflows—enhancing team productivity.
- Work Packages
Simplify document gathering and management by allowing users to compile, review, approve, and share files within a single interface—saving time and increasing efficiency.
- eForms
Create custom digital forms with an intuitive drag-and-drop interface, accessible from any device. This feature improves data visibility, shortens processing cycles, enhances service quality, and eliminates paper-related costs.
- HR Document Management
No more bulky filing cabinets or shuffling paperwork between departments. HR teams can now focus on people and employee experience instead of spending time locating and processing forms.
Benefits of Epicor ECM
- Empower Your Teams
Epicor ECM and IDC enhance team productivity through intelligent automation. With AI and ML, the system can classify documents and route them into “touchless workflows,” reducing errors and approval times while freeing employees for higher-value tasks.
- Focus on Business Growth
Epicor ECM offers a smarter way to manage enterprise information—digitizing operations, lowering costs, saving storage space, and minimizing errors. Documents are accessible anytime, anywhere, enabling more agile business operations without needing to increase headcount.
- Enhance Customer Service
Improve customer experiences with real-time data updates and fast, easy access to stored information. Epicor ECM reduces turnaround time, limits the risk of data loss or processing errors, and ensures accurate, timely service delivery.
Flexible Deployment: Cloud or On-Premises
Customers can choose between on-premises deployment, SaaS (Software as a Service), or hosted options. Regardless of the deployment model, users enjoy a consistent interface and results. Epicor ECM supports all major browsers and mobile devices, allowing 24/7 access from anywhere.
The SaaS version ensures the highest level of cloud data center security, preventing unauthorized access, protecting document integrity, and validating every interaction. On-premises versions also include document integrity checks, vital for environments with less stringent server security protocols.
In the digital transformation journey, intelligent document and workflow management is no longer a competitive advantage—it’s a necessity. Epicor ECM offers a powerful platform to digitize documents, automate processes, and scale securely and flexibly.
KDT Global is proud to be the implementation partner for Epicor in Vietnam, backed by a team of seasoned experts in enterprise content management solutions. Contact us today for a tailored digital roadmap to optimize operations, cut costs, and scale sustainably in the digital era!